Pre- & Post-Op Instructions
After you have scheduled your pet's surgery, make sure you download the pre- & post-op instructions to ensure a safe surgery and a speedy recovery.
For female dog owners:
Please be aware that during check in we will ask you to wait while our doctor checks to see if your dog is in heat. We have found that surgery on female dogs over 15lbs. in heat significantly increases post-surgical complications. We would prefer to reschedule the surgery at your convenience for a later date.
Frequently Asked Questions
What does spay and neuter mean?
A spay is a surgery that removes the ovaries and uterus from a female animal. It eliminates the possibility of ovarian and uterine infection and cancer and can also prevent mammary gland tumors.
A neuter is a surgery that removes the testicles from a male animal. It prevents testicular tumors in male dogs and can also reduce aggressiveness and roaming behaviors.
- A spay is a surgery that removes the ovaries and uterus from a female animal. It eliminates the possibility of ovarian and uterine infection and cancer and can also prevent mammary gland tumors.
Does a licensed veterinarian perform the surgeries?
- Yes. We have three full-time licensed veterinarians on staff all licensed in the state of North Carolina and all with special advanced training in spay neuter. NC state law mandates that any person performing surgery on an animal be a licensed veterinarian by the North Carolina State Veterinary Board. You can view our veterinarians' credentials on the About Us page.
What is the cost?
- The cost is determined by the sex and type of the animal. You can view our pricing menu on the Services page.
What forms of payment do you accept?
- We accept all forms of payment EXCEPT CHECKS and Care Credit.
Can I walk in with my animal for a surgery?
- No. All appointments need to be scheduled in advance. You can schedule an appointment by calling 704.970.2711 or filling out the online request form.
What are your drop off and pick up times?
Drop off time: 7:30 a.m. (we cannot accept animals after 8:00 a.m.)
Pick up time: Dogs – 3:00 p.m. on the same day of surgery
Cats – Our protocol is to keep our cats overnight to ensure their safety and a smooth recovery from surgical anesthesia.
Cat pick up is the next day at 8:30 a.m. at the Pinveille location and the next day at 7:30 a.m. at the Charlotte location.
- Drop off time: 7:30 a.m. (we cannot accept animals after 8:00 a.m.)
Can you give my cat/dog vaccinations while he/she is there?
- Yes. We offer vaccinations and testing to our surgery patients at a reduced price on the day of their pet’s scheduled surgery.
Do you administer pain medication to my pet?
- Yes. Pain medicine is given during the surgery. We also provide additional pain medication to take home with each patient following the procedure. The cost of the additional medication is included in the surgery fee.
Can you microchip my pet?
For a $25 fee, we can microchip on surgery days or when we provide low cost medical services. The company that provides our microchips is called Save This Life.
This chip has technology that allows the person who finds our lost pet to “google” the number on the chip which then sends the pet owner a text or email with a map of where the lost animal has been found. The $25 fee is also good for the lifetime of your pet (there are no additional fees for changing your contact information)
- For a $25 fee, we can microchip on surgery days or when we provide low cost medical services. The company that provides our microchips is called Save This Life.
Do you perform surgeries on feral (or wild) cats?
- Yes, but we do have special admittance instructions for feral cats. View our Feral Cat Policies.
Can spaying my pet help reduce the chances for breast (mammary gland) cancer?
- Yes. Mammary gland cancer in pets can be prevented if they’re spayed early. For dogs, spay before her first heat, and for cats, spay before she turns one year old. In unspayed female dogs, mammary gland tumors are among the most common tumors and 50% are cancerous. In unspayed female cats, mammary gland tumors are less common than in dogs, but 85% are cancerous.